Keeping Everyone Safe

In these unprecedented times we want to assure you that we are following recommendations of the CDC and the Federation of State Massage Therapy Boards for a safe and respectful environment for our community (both guests and staff). 

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The CDC, the Minnesota Department of Health and other governing agencies have asked us to make many changes in order to ensure the safety of our community.  We comply with these requests because it is prudent to do so.

We understand the necessity for these precautions, AND at Optimal Wellness Solutions we believe that the body has an amazing capacity for healing and repair when given the proper tools:  a whole food diet, hydration, movement, stress management, to name just a few.

Each of us should be empowered to create vibrant health and peace of mind through our lifestyle choices.

As we move forward together we ask that you help us by honoring our requests for the safety and piece of mind or our entire community.

COVID-19 Preparedness Plan for Optimal Wellness Solutions

Optimal Wellness Solutions is committed to providing a safe and healthy environment for all our staff and customers. To ensure this we have developed the following COVID-19 Preparedness Plan in response to the COVID-19 pandemic. All staff are responsible for implementing this plan. Our goal is to mitigate the potential for transmission of COVID-19 in our workplaces and communities, and that requires full cooperation among our practitioners, owner and customers. Only through this cooperative effort can we establish and maintain the safety and health of our workplaces.

Our staff and our customers are our most important assets. We are serious about safety and health and keeping our workers working at Optimal Wellness Solutions. Our COVID-19 Preparedness Plan follows Centers for Disease Control and Prevention (CDC) and Minnesota Department of Health (MDH) guidelines, federal OSHA standards related to COVID-19 and Executive Order 20-48, and addresses:

  • hygiene and respiratory etiquette;

  • engineering and administrative controls for social distancing;

  • housekeeping, including cleaning, disinfecting and decontamination;

  • prompt identification and isolation of sick persons;

  • communications and training that will be provided to all staff

  • management and supervision necessary to ensure effective implementation of the plan.

Procedures to Keep Everyone Physically & Emotionally Safe 

  • Stay Home if you or a household member is sick. There is no penalty for cancelling due to illness!

  • Be on Time.  All services will begin and end on time.

  • Wear A Mask.  Out of respect for the health concerns of our staff and other guests and in alignment with the recommendations of the CDC and the Federation of State Massage Therapy Boards we ask that you wear a cloth face covering or similar when entering the building and while in common areas. Non-medical grade is suitable.

  • Sanitize Your Hands upon entering the center and throughout your visit.

  • Have a seat (Downstairs for Tonnie's clients and upstairs for everyone else).   We will be maintaining social distancing.

  • Do not bring in a water bottle or other beverages.

  • Please Be Patient!  Many of these things we are learning together. Extra time and effort will be going into each and every guest.


Screening and Policies for Staff

Staff have been informed of and encouraged to self-monitor for signs and symptoms of COVID-19 including the questionnaire below.  Additionally, staff will take and record their temperature at the beginning of each shift. 

Health Questionnaire

Have you had any of the following symptoms since your last day at work or the last time you were here that you cannot attribute to another health condition?  

  • Fever (100.4°F or higher), or feeling feverish?

  • Chills? 

  • A new cough? 

  • Shortness of breath? 

  • A new sore throat? 

  • New muscle aches? 

  • New headache?

  • New loss of smell or taste?


Optimal Wellness Solutions has also implemented a policy for informing workers if they have been exposed to a person with COVID-19 at their workplace and requiring them to quarantine for 14 days.



Basic infection prevention measures are being implemented at our wellness center at all times. Staff are instructed to wash their hands for at least 20 seconds with soap and water prior to and immediately following each appointment and throughout the day.  All staff and visitors to the wellness center will be required to use an approved hand sanitizer or to wash their hands immediately upon entering the building.

Hand washing stations will include a touch-free soap dispenser, touch-free paper towel dispenser and enclosed wastebasket.

Respiratory etiquette:  Cover your cough or sneeze

Staff and visitors are being instructed to cover their mouth and nose with their sleeve or a tissue when coughing or sneezing and to avoid touching their face, in particular their mouth, nose and eyes, with their hands. They should dispose of tissues in the trash and wash or sanitize their hands immediately afterward. Respiratory etiquette will be demonstrated on posters and supported by making tissues and trash receptacles available to all workers and visitors.

Social distancing

Social distancing is being implemented in the wellness center through the following administrative controls:  staggered appointments, additional time between appointments, appropriate distancing of clients in the reception area.

Housekeeping & sanitation

Sanitation Protocols

  • A high-efficiency particulate air (HEPA) purifier will be running at all times, as well as diffusers containing anti-viral essential oils. 

    • After each bodywork sessions, therapists will carefully remove all table linens folded in on themselves and place in lined, lidded hampers positioned outside the treatment space to minimize the possibility of dispersing virus in the air.  Items will be laundered using the warmest appropriate water setting for the items and dried completely.

  • A hospital grade, EPA-approved disinfectant will be used to clean anything the client or therapist came in contact with, including treatment table, face cradle, stool, bolsters, door knobs, side tables, chairs, etc.

  • Per CDC recommendations, all equipment, devices, and surfaces will be cleaned between each client interaction, including oil or lotion dispensers. This process includes cleaning:

    • Hard (Non-Porous) Surfaces: If surfaces are dirty, they should be cleaned using a detergent or soap and water prior to disinfection. For disinfection, use EPA-approved disinfectants for use against the virus that causes COVID-19.

    • Soft (Porous) Surfaces: For soft (porous) surfaces such as carpeted floor, rugs, and drapes, remove visible contamination if present and clean with appropriate cleaners indicated for use on these surfaces. After cleaning, if the items can be laundered, launder items in accordance with the manufacturer’s instructions using the warmest appropriate water setting for the items, and then dry items completely. Otherwise, use products that are EPA-approved for COVID-19.

    • Electronics: For electronics such as tablets, touch screens, keyboards, remove visible contamination if present.

Practitioner Sanitation Protocols
  • Upon leaving the treatment room practitioners will immediately undergo a thorough handwashing protocol.   Hands will be thoroughly washed, up to the elbows, using WHO guidelines for best practices.   Therapist will not touch or adjust face covering.

  • Face masks will remain on until therapist has taken payment for services and the client has left.

  • Hand hygiene after removing PPE or clothing is particularly important to remove any pathogens that might have been transferred to bare hands during the removal process. For the removal of masks, the CDC says you must wash your hands both before and after removal. 

Sanitation at End of Day
  • Empty and sanitize all trash cans.

  • Do end of day post-client cleaning, including the phone, keyboard, thermometer, and all light switches and doorknobs, as well as the bathroom and any other surfaces clients and therapists might have come in contact with.

  • Remove bagged laundry from the dirty bin for washing and replace the hamper with a new liner.


Communications and training

This Preparedness Plan was communicated all staff prior to returning to work and necessary training was provided. Additional communication and training will be ongoing as needed as the situation continues to unfold. Management and workers are to work through this new program together and update the training as necessary.

This COVID-19 Preparedness Plan has been certified by Optimal Wellness Solutions owner. It will be updated as necessary.

Certified by:


Michele Schramm, MSEd, NTP

Appendix A – Guidance for developing a COVID-19 Preparedness Plan


CDC Coronavirus (COVID-19) –

MDH Coronavirus –

State of Minnesota COVID-19 response –


CDC Resources for businesses and employers –

CDC General business frequently asked questions –

MDH Businesses and employers:  COVID-19 –

Minnesota Department of Employment and Economic Development (DEED) COVID-19 information and resources –

DLI Updates related to COVID-19 –

Federal OSHA –


Respiratory etiquette:  Cover your cough or sneeze

Social distancing


Employees exhibiting signs and symptoms of COVID-19